Cloud Contact Center

Personalized customer experiences in real time

Contact Center-as-a-Service

CCaaS gives your customers a choice in how to engage. Using conversational voice interactions, response to email, web, real-time chat, SMS and social media channels, we route contacts to the right expert the first time. We integrate with leading CRM platforms and adjunct applications, ensuring scalability during high-volume periods, and have a dedicated infrastructure to support customer privacy.


TeleSpace sets itself apart in the cloud service marketplace using a set of differentiated services, including dedicated private cloud, hybrid cloud, and public cloud.

Our carrier-class, geographically redundant network architecture includes multi-carrier diversity. We also provide SLAs, 24/7/365 Service Desk, full-service staging & kitting, nationwide deployment/logistics and field dispatch services. 

our solutions

Services Available with CCaaS

Omnichannel Experience

  • Available for voice, chat, email, SMS and Social Direct Messaging
  • Handled using the Telespace Agent Desktop, based on Cisco Finesse
  • Includes CRM gadget integration

Ai, Automation, Predictive Analytics & Digital Assistants

  • Create advanced virtual agents that handle multiple topics, supplemental questions and operate across all channels 24/7 
  • Minimize live agent interventions
  • Utilize natural language processing to identify contact drivers and sentiment
  • Learn about customer interaction to improve outcomes

Outbound Omnichannel Campaigns

  • Maximize agents’ productivity using best-in-class statistical
    and predictive algorithms
  • Comprehensive set of rules to prioritize who to contact, sequence retries, and make the most of every customer interaction 
  • Leverage guided workflow and next-best-action intelligence

Integrates with the most popular CRMs, marketing & collaboration tools


Endeavor’s cloud contact center maintains the most aggressive upkeep times in the industry