MANAGED SERVICES

SERVICE PROVISIONING

Endeavor Technologies is proud to offer our clients IT support 24 hours a day, 7 days a week, 365 days a year. We understand that technology problems can strike at any time, and we are dedicated to providing the assistance you need when you need it.

HELP DESK

Here at Endeavor, we understand that your time is valuable. That’s why we offer on-call or on-location support to ensure that you don’t have to wait for IT assistance. With our tiered support infrastructure, we provide cloud-based or premise-based IT support.

MULTI-VENDOR SUPPORT

Certified and skilled on multiple platforms

Change happens quickly, and our IT staff evolves alongside your business. Our goal is to expedite ticket resolution and increase user satisfaction and efficiency.

Many organizations are moving to the outsourcing of non-core functions, allowing them to focus on their primary business while leaving the support work to third party experts.

Our managed service offerings allow us to serve as a scalable IT department. Get just what you need, when and where you need it, without making a big capital investment in costly hardware or a large technical support staff. We will provide any piece – or the entirety – of your organization’s IT needs as a monthly service that will grow and scale with you. Our IT-as-a-Service model allows you to maximize your capabilities while minimizing your expenses.

EQUIPMENT SPARING DELIVERY

  • Global 4HR, Next Flight Out (NFO) deliveries from 600 + Forward Stocking Locations (FSLs)
  • Global NBD deliveries from Amsterdam, Austin, Hong Kong, Melbourne and Mexico City
  • IOR/EOR and Taxes included
  • Temperature-controlled & secure facilities
  • Device-as-a-service model
  • On-Site “Smart Hands”
  • Technical Services
  • All major OEMs Server/Storage/Networking equipment supported
  • Augment customer field force providing US and International field services coverage
  • Global 4 HR & NBD Smart Hands
  • On-site client support
  • SLA: 99.2% 4 hours part and/or
  • tech on site

NETWORK OPERATIONS CENTER (NOC)

Our managed services cover your entire communications infrastructure. Endeavor Managed Services monitors, manages, reports, and responds to your entire IT stack.

Endeavor operate state-of-the-art NOC’s and SOC’S in Austin, Atlanta, El Salvador, and Manila. Our NOC’s and SOC’s are opened 24/7, 365 days a year. We provide Tier 1, 2 and 3 support of critical infrastructure with real time reporting via our customer portal. Endeavor is certified and skilled on multiple platforms.

  • Network Monitoring
  • Proactive Notification
  • Incident Response
  • Triage
  • Event Lifecycle Management
  • Change Management
  • Performance Reporting

TECHNICAL ASSISTANCE CENTER (TAC)

    • 300+ certified engineers experienced in TAC triage, hardware or software troubleshooting, patch or bug fix application
      – Ticket to resolution: Dispatch of equipment,  technician or both
      – TAC locations with live 24×7
    • E-bonded support for device in network environment
      – Asset & OEM Contract Analysis & Reporting

Geographically diverse with global presence.

Our support infrastructure keeps your organization up and running and protected. Network monitoring, help desk and call center support are located all over the world.
Endeavor provides 24/7 support and maintenance with over 300+ engineers at our Technical Assistance Centers. From our over 600+ forward stocking centers we can deliver replacement parts and devices worldwide. Our team of Smart Hands Technicians can install and troubleshoot these parts under 4 hour SLA.

Our managed services cover your entire communications infrastructure. Endeavor Managed Services monitors, manages, reports, and responds to your entire IT stack.

Endeavor operate state-of-the-art NOC’s and SOC’S in Austin, Atlanta, El Salvador, and Manila. Our NOC’s and SOC’s are opened 24/7, 365 days a year. We provide Tier 1, 2 and 3 support of critical infrastructure with real time reporting via our customer portal. Endeavor is certified and skilled on multiple platforms.