Our Solutions

Flexible Solutions

Custom Service Offerings to Meet Your Needs

Endeavor offers design, installation, monitoring, and maintenance of technology infrastructure. From wireline and wireless services to digital signage, VoIP, and Wifi we have a several offerings which help service providers and systems integrators with their clients growing needs.

Design

• Site Surveys
• Digital Photos & Drawings
• Wireless Coverage & Heat Maps
• Cable Path & Inside Wiring Plans
• Asset Tagging
• Network Closet
• End-User Device Inventory
• Network Design

Connect

  • Voice Solutions
  • Security Solutions
  • Data Solutions
  • LTE/5G solutions
  • IOT Solutions
  • Bill on Behalf Of

Install

• Staging and Configuration
• Demarc Extensions
• CPE Installation
• Structured Cabling
• DAS & Small Cell
• Digital Signage
• Test and Turn-up
• De-Installation
• Reverse Logistics

Monitor

• Cloud or Premise-based services
• Device/Network/Server Management
• Managed Security
• Infrastructure Management
• IT Service Desk
• Help Desk
• Disaster Recovery

Maintain

• SLA’s: 4&8hr / Same or Next Day
• MTTR Trouble Tickets
• Global Depots
• Device-as-a-service
• Fault Isolation
• Reconfiguration
• Firmware / IOS Upgrade
• Advanced Exchange

Connect

Communications And Data Solutions

In 2022, Endeavor acquired SOVA a Verizon Platinum Partner, and Telespace a Cisco® Gold Provider, to increase our communication solutions portfolio.

As one of only a handful of Cisco® Gold Providers globally, Telespace has earned a solid reputation for its cloud network, the innovative services that run on it, and the simplified environment customers enjoy when using integrated third-party applications.

SOVA is focused on digital transformation by providing secure, cutting-edge communications, connectivity, and collaboration solutions. Sova is a Verizon Master Agent and Value Added Distributor.

Services

  • Contact Center As A Service (CCaaS)
  • Unified Communication As A Service (UCaaS)
  • Federal Services (FedRAMP)
  • Manage Service Desk
  • Verizon Mobility Co-Sell
  • Verizon Wireline
  • CradlePoint 5G Solutions
  • Asset Tracking

Deploy

Endeavor Service Platform

Endeavor Service Platform (ESP) is a proprietary, scalable technology that allows us to communicate with its 10,000+ field engineers for scheduling, dispatching, and reporting on work.

PROPRIETARY DEPLOYED SERVICES TOOL

  • Manages both the scope of work and the field engineers
    (“FEs”) performing the tasks
  • Ensures success with timing and quality control measures
    while collecting and maintaining data on each engineer
  • Matches the right engineer to the right job at the right cost
    to locations across North America
  • Mobile application “myESP” allows on-site communication
    for status updates, support, and real-time troubleshooting

Monitor

Network Operations and Security Center

Endeavor operate state-of-the-art NOC’s and SOC’S in Austin, Atlanta, El Salvador, and Manila. Our NOC’s and SOC’s are opened 24/7, 365 days a year. We provide Tier 1, 2 and 3 support of critical infrastructure with real time reporting via our customer portal. Endeavor is certified and skilled on multiple platforms.

  • Network Monitoring
  • Proactive Notification
  • Incident Response
  • Triage
  • Event Lifecycle Management
  • Change Management
  • Performance Reporting

Maintain

End to End

Endeavor provides 24/7 support and maintenance with over 300+ engineers at our Technical Assistance Centers. From our over 600+ forward stocking centers we can deliver replacement parts and devices worldwide. Our team of Smart Hands Technicians can install and troubleshoot these parts under 4 hour SLA.  

TAC (Technical Assistance Center)

  • 300+ certified engineers experienced in TAC triage, hardware or software troubleshooting, patch or bug fix application
  • Ticket to resolution: Dispatch of equipment, technician or both
  • TAC locations with live 24×7 E-bonded support for device in network environment
  • Asset & OEM Contract Analysis & Reporting

Equipment Sparing Delivery

  • Global 4HR, Next Flight Out (NFO) deliveries from 600 + Forward Stocking Locations (FSLs)
  • Global NBD deliveries from Amsterdam, Austin, Hong Kong, Melbourne and Mexico City
  • IOR/EOR and Taxes included
  • Temperature controlled & secure facilities
  • Device-as-a-service model

 

On-Site “Smart Hands” Technical Services

  • All major OEMs Server/Storage/Networking
    equipment supported
  • Augment customer field force providing US and International
    field services coverage
  • Global 4 HR & NBD Smart Hands
    on-site client support
  • SLA: 99.2% 4 hours part and/or
    tech on site