Cloud Contact Center

Personalized customer experiences in real time

Monthly cloud-based subscriptions options

Security and compliance PCI/HIPAA/SOC II

Scalable platform with minimal setup

Aggressive uptime guarantees 99.999%

UNDERSTAND THE COMPLETE CUSTOMER JOURNEY

Through a combination of consulting and technology, Endeavor Managed Services delivers custom, scalable software that is unique to every organization.

OMNNICHANNEL

Engage customers from any device
Endeavor Managed Services offers a seamless, unified omnichannel customer experience. Utilize voice and digital channels, while routing across all digital channels (even remote workers).

INSIGHT

Organize analytics on one platform
Unlock to the power of real-time performance dashboards, business intelligence, and feedback to increase customer satisfaction.

ADAPTABLE

Deeper customization when needed
Your business continues to evolve. We provide a cloud contact center platform that is flexible, yet powerful.

OMNICHANNEL

Consistent consumer experience across voice, chat, email, SMS, and Social Direct Messaging.

AGENT DESKTOP

Make and take calls from anywhere on the desktop. Leverage screen pops, click-to-call, and more.

AI INTERACTIONS

Digital Assistants provides the means to create advanced virtual agents that handle multiple topics, and handle supplemental questions

SPEECH ANALYTICS

Determine why customers are calling and areas for improving customer service agent performance.

REAL-TIME REPORTING

Uncover actionable insights with live and historical reporting.

WORKFORCE OPTIMIZATION

Optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better experience for agents.

STAGING AND KITTING

We stage and kit your devices to include the required documentation, software programs, and accessories.

OUTBOUND CAMPAIGNS

Maximize agents’ productivity using best-in-class statistical and predictive algorithms.